Privacy Policy

Last Updated: January 23, 2026

Introduction

Welcome to Ectesso (“we,” “our,” or “us”). Ectesso is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ectesso.ae or use our web design and digital marketing services.

Operating from Dubai, United Arab Emirates, we comply with applicable data protection laws including UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and, where applicable, the General Data Protection Regulation (GDPR) for European Union clients.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information You Provide

When you engage with our services or contact us, we may collect:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company address, industry, website URL, business requirements
• Communication Data: Information contained in messages you send us, project briefs, feedback
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Project Data: Files, images, content, branding materials you provide for web design or marketing projects

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, operating system, device information
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, exit pages
• Location Data: General geographic location based on IP address (city/country level)
• Cookie Data: Information collected through cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Social Media Platforms: If you interact with us on social media or use social login features
• Business Partners: Information from referral partners or collaboration platforms
• Analytics Providers: Aggregated data from Google Analytics, Meta Business Suite, and similar tools
• Marketing Platforms: Campaign performance data from advertising platforms

2. How We Use Your Information

Ectesso uses collected information for the following purposes:

2.1 Service Delivery

• Providing web design, development, and digital marketing services
• Managing client projects and delivering requested solutions
• Creating and maintaining your website or digital platforms
• Implementing SEO, Google Ads, social media marketing campaigns

2.2 Communication

• Responding to inquiries, requests, and support tickets
• Sending project updates, deliverables, and service notifications
• Providing technical support and customer service
• Sending important account and service announcements

2.3 Business Operations

• Processing payments and managing billing
• Maintaining and improving our website functionality
• Conducting internal research and analytics
• Ensuring security and preventing fraud

2.4 Marketing and Promotion

• Sending newsletters, promotional materials, and service updates (with your consent)
• Personalizing marketing communications based on your interests
• Conducting market research and customer satisfaction surveys
• Displaying relevant advertisements on third-party platforms

2.5 Legal and Compliance

• Complying with UAE laws and regulations
• Protecting our legal rights and preventing misuse
• Responding to legal requests and court orders
• Enforcing our Terms of Service and other agreements

3. Legal Basis for Processing (GDPR Compliance)

For clients in the European Union, we process personal data based on:

• Contractual Necessity: To fulfill our service agreements with you
• Legitimate Interests: To operate our business, improve services, and communicate effectively
• Consent: Where you have provided explicit consent for marketing or specific data processing
• Legal Obligation: To comply with applicable laws and regulations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics to understand user behavior and improve our site
• Marketing Cookies: Track campaign effectiveness and deliver personalized ads
• Preference Cookies: Remember your settings and preferences

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. For more information, visit our Cookie Policy or adjust your preferences using our cookie consent banner.

5. How We Share Your Information

Ectesso does not sell your personal information. We may share information with:

5.1 Service Providers

• Hosting Providers: For website hosting and server management
• Payment Processors: Secure payment gateway providers for transaction processing
• Email Services: Communication platforms like Mailchimp, SendGrid
• Analytics Tools: Google Analytics, Meta Pixel, marketing analytics platforms
• Project Management: Tools like Asana, Trello, or Slack for client collaboration

5.2 Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred to the new entity.

5.3 Legal Requirements

We may disclose information when required by UAE law, court orders, legal processes, or to protect rights, property, and safety.

5.4 With Your Consent

We may share information with third parties when you have provided explicit consent.

6. International Data Transfers

Ectesso operates primarily in Dubai, UAE. If you are accessing our services from outside the UAE, your information may be transferred to and processed in the United Arab Emirates or other countries where our service providers operate.

For EU clients, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequate data protection measures compliant with GDPR requirements

7. Data Security

We implement robust security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Servers: Industry-standard firewalls and security protocols
• Access Controls: Restricted access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff education on data protection best practices

Despite our efforts, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Clients: Data retained throughout the business relationship
• Project Data: Retained for the duration of the project plus 2 years for support and reference
• Marketing Data: Until you unsubscribe or request deletion
• Legal Requirements: As required by UAE law (typically 5-7 years for financial records)

Upon request or contract termination, we will delete or anonymize your data, except where retention is legally required.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 General Rights

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (right to be forgotten)
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your data in a structured, machine-readable format

9.2 Marketing Communications

• Opt-Out: Unsubscribe from marketing emails using the link in our messages
• Preference Management: Adjust communication preferences in your account settings

9.3 Cookie Management

• Control cookies through browser settings or our cookie consent tool

9.4 How to Exercise Your Rights

To exercise these rights, contact us at:

Email: [email protected]
Phone:
Address:

We will respond to your request within 30 days. For EU residents, we comply with GDPR timelines (typically within one month).

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, partner sites, or client websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

Ectesso reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations.

• Notification: We will notify you of significant changes via email or prominent notice on our website
• Effective Date: Changes become effective on the date specified in the updated policy
• Your Responsibility: We encourage you to review this Privacy Policy periodically

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. UAE-Specific Provisions

In compliance with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data:

• We process personal data lawfully, fairly, and transparently
• We collect data only for specified, explicit, and legitimate purposes
• We implement appropriate security measures to protect personal data
• We respect the rights of data subjects as outlined in UAE law
• We cooperate with the UAE Data Office and relevant authorities

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ectesso – Web Design & Digital Marketing Company
General Inquiries: [email protected]
Phone:
Website: www.ectesso.ae
Office Address:
Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM GST

15. Dispute Resolution

Any disputes arising from this Privacy Policy will be governed by the laws of the United Arab Emirates and subject to the exclusive jurisdiction of the courts of Dubai.

16. Consent

By using our website and services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

For marketing communications, we will obtain your explicit consent before sending promotional materials. You can withdraw consent at any time by using the unsubscribe link in our emails or contacting us directly.

This Privacy Policy demonstrates Ectesso’s commitment to protecting your privacy and maintaining the highest standards of data protection in the UAE and internationally.